Refund Policy

Full refunds

• Within 30 days of your first payment, if fewer than 100 applications have gone out.
• Any month in which a fault on our side stopped sending for more than 5 consecutive days.
• A charge you did not authorise — say so and we will reverse it and investigate.
• A duplicate charge, refunded in full as soon as we see it.

Partial refunds

If sending was interrupted for part of a month, we refund pro rata for the days lost. If you upgrade mid-cycle, we credit the unused part of the old plan against the new one rather than refunding it.

What is not refundable

• A month that was sent as promised — including one that produced no replies, interviews or offers.
• Applications rejected by an employer, or roles that closed before you were seen.
• The remainder of a month after you cancel: sending continues to the end of the period you paid for.
• Accounts closed by us for breaking the Terms of Service or the Acceptable Use Policy.

How to ask

Email support@usesidedoor.com from the address on the account and say what happened. We reply within 2 business days. Approved refunds go back to the original payment method within 5–10 business days, depending on your bank.

Chargebacks

Talk to us before raising a chargeback — we will almost always sort it faster. An account with an open chargeback is suspended until it is resolved.